• Job Decription:

– Review and implement warranty claim management in the system by Accepting, holding, or rejecting the bills

– Provide warranty management training to Service Managers and Regional Service Managers

– Prepare monthly warranty cost report

– Support OPCOs on monthly spare parts usage tracking and for forecasted orders

– Manage used parts return process in system vs billed parts in warranty claims

– Audit abnormal warranty claims from service centers

– Verify and validate Field technician’s payouts

– Share audit feedback with service center managers/partners on spare parts usage and system utilization

– Manage to invoice of warranty bills and records keeping

– KPI: Warranty cost management & reporting, Used parts return ratio, Stock out in the center, Long term Pending management, Inventory management – coordinate with service center managers to ensure parts and refurbishment stock availability at all service centers, Implement daily cycle and weekly inventory counts to ensure it tallies with physical and system.

– Monthly warranty claims by service Centers and field technicians, Monthly Service Cost, Quarterly performance audit of Service Centers warranty management as per approved evaluation and audit criteria. Parts availability ratio (stock out management), Weekly & Monthly used parts return/collection ratio by the service centers

– Make the plan for running a new Authorized Service Provider

– Manage all Head Branch

  • Requirement:

– Degree in Mathematics,  Accounting,  Business  Administration, or related field.

– Minimum of  5  years experience in after-sales service operations and  3  years in warranty management administration.

– Demonstrate  the  ability  to  understand  business  goals  and  recommend  new  approaches,  policies, and  procedures  to  effect  continual  improvements  in  warranty  cost  management

– Strong  mindset  for  continuous  improvement  and  meeting  or  exceeding  expectations  and  able  to demonstrate  complete  discretion  and  confidentiality

– Superior  verbal  and  written  communication  skills  an  emphasis  on  tact  and  diplomacy

– Business-driven,  people-focused,  with  exceptional  influencing  skills;  Excellent  organizational, multi-tasking,  presentation, and  time-management  skills

– Passion  for  social  enterprise,  development  of  people, and  environmental  benefits 

  • Salary: Negotiate
  • Working time: 8AM – 5PM from Mon to Fri
  • Contact: tuan.nguyen@vietcomindo.com / talent.maic@gmail.com

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